Help & FAQs

We like to reward our customers by offering regular discount codes.. Enter the promo code in the section to the right and your free discount will be automatically applied to your cart. You can only apply one promo code per order. Terms & Conditions Apply.

Frequently Asked Questions

We understand that you can find an item you love only to find your size is no longer in stock. In order to keep our stocks fresh, we generally reorder sold out sizes monthly for styles that have sold out. You can check back after a few weeks and there is a good chance the item you want will be back in stock.

Although orders can be delivered very quickly, returns can often take 7-14 days to arrive. Once received we work as fast as possible to process your return, but in some cases this can take anywhere between 24 and 72 hours.

As soon as your return is processed you will receive an automated email, or you can view your order history in the My Account section for updates.

Our returns are secure and safe, so just sit back, relax and leave all the work to us!

All returns need to be processed online by following the steps below...

  • 1. Grab your order number and the email address you used when placing that order.
  • 2. Call or email us requesting a return and let us know if you'd like a refund or an exchange, then submit your return.
  • 4. Return your goods to the address provided by our support team.
  • 5. Wait for your email confirming your refund or exchange has been completed.

If you have any questions with any part of the returns process you can submit a request to the customer service team at infoptoddlershoppe.com OR by calling 800-820-9910